Frequently Asked Questions
How can i order?
You can order easily using our online platform. When you find a product you need, you can add it to cart, login and go through the ordering process. After the order is ready, you will receive order summary to your email. Order summary will also be stored to your account. You can also easily make reorders afterwards by clicking the “reorder” button on any of your previously made orders. After clicking the “reorder” button the cart will open and you can change quantities or products.
Do You Ship Nationwide?
Yes, we ship to all 36 states and FCT in Nigeria
Why should i buy online?
Speeding up the process. By ordering online you will you will get prices faster and you will be able to go through order confirmation and payment process much faster. This could save days of your time. Traceability: You will have easy access to all of your previous orders any time you want. Reordering: you can make a re-order anytime based on your previous orders by only couple of clicks. This will save time and effort as you don’t need to go through all the documents and emails from the past.
How Long Will It Take To Get My Package?
Lagos orders – within 1 – 4 days Outside Lagos – within 2 – 7 days
What Payment Methods Are Accepted?
We offer the following: Pay on delivery (for Lagos orders only), Card payment, Direct bank transfer
What are my delivery options?
Your order will be delivered to your shipping address as provided. You can also opt for pick up at any of our retail stores at no charge.
Order & Returns
How can i contact customer service?
If you have question regarding our online store (ordering, account questions, technical questions), please contact firstname.lastname@example.org
How Can I Cancel Or Change My Order?
If you want to cancel your order, please do so as soon as possible. If we have already processed your order, you need to contact us and return the product. Contact email@example.com
Do I have to order online?
You can also send your order request to firstname.lastname@example.org. You can also order using WhatsApp (+234 817 126 5688) or by calling. Online ordering is preferred in most cases because by ordering online, you will save time, you will have easier payment process and all the information about the order will be accessible for you anytime. Also if you want to make same order later, you can use “reorder” feature.
How do I ensure I buy the right size for my child?
Please refer to our comprehensive size chart Or call our customer care number : +234 817 126 5688
Are there any delivery charges?
Yes. Delivery is calculated based on location and weight of product ordered.
How do i track my order?
To track your order please call our customer care line on +234 817 126 5688. Please keep your invoice number/order number ready with you. You can also write to us at email@example.com and we will email you your order status.